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Patient Experience Manager
2 months ago
We are seeking a highly skilled Patient Experience Manager to join our team at Compass Group, North America. As a Patient Experience Manager, you will be responsible for coordinating and directing all patient experience activities within the assigned system.
Key Responsibilities:- Track and analyze financial incentives, penalties, and reporting related to patient satisfaction performance.
- Maintain and support client satisfaction at a level that ensures account retention.
- Administer required client/customer surveys and respond in a timely and effective manner.
- Monitor and ensure compliance, progression, and follow-up of any patient satisfaction initiatives.
- Assist in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs.
- Participate and add value to hospital committees as necessary.
- Ensure compliance with all regulatory agencies.
- Increase regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success.
- Maintain an awareness of patient satisfaction updates and industry conditions.
- Work closely with on-site management team to reach operational goals.
- Participate in monthly conference calls with fellow Patient Experience Managers and operations management.
- Participate in all Patient Experience Department learning sessions.
- Provide recognition for employee when programs are implemented with success.
- Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success.
- Compose patient satisfaction reports as needed to management.
- HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred.
- 2-3 years in-servicing experience in customer service training.
- Hospitality and healthcare experience preferred.
- 3-4 years experience in service-oriented operations.
- Good coaching and on the job training skills required.
- Excellent organizational skills and ability to multi-task essential.
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Crothall Healthcare is a member of Compass Group USA. We are an equal opportunity employer and welcome applications from all qualified candidates.
