Retail Store Associate

2 days ago

Albuquerque, New Mexico, United States 5.11 Tactical Full time
Job Title: Part Time Retail Store Associate

We are seeking a highly motivated and customer-focused Part Time Retail Store Associate to join our team at 5.11 Tactical. As a key member of our retail team, you will be responsible for delivering an exceptional brand experience, building and maintaining customer relationships, and achieving store sales goals.

Responsibilities:
  • Deliver Overall Brand Experience:
    • Demonstrate 5.11 Tactical's values and mission through customer service and brand experience
    • Maintain expert knowledge of products and services offered
    • Recovers and replenishes products on sales floor according to brand presentation standards
    • Processes merchandise shipments effectively
    • Provides an efficient and satisfying cash wrap experience
    • Assists in housekeeping duties to maintain a neat, clean, and professional store experience
    • Execute alteration fitting and customization orders (in selected stores only)
  • Build Customer Relationships:
    • Maintains a 100% focus on the customer
    • Takes initiative to establish customer relationships and provide excellent service
    • Determines customer needs by asking open-ended questions
    • Accountable for individual sales goals and shows accountability for store goals
    • Expands a customer's purchase with additional products related to their specific needs
    • Works well with team members to ensure store success
    • Maintains an awareness of Loss Prevention practices
    • Communicates ideas and concerns to the Leadership Team
  • Qualifications:
    • Demonstrates the ability to engage customers with a positive and friendly attitude
    • Strong computer skills – MS Office Suite and ability to operate a retail POS system
    • Possesses desire to become an expert about products and educate customers
    • Exhibits comfort with contacting customers after the sale to build relationships
    • Schedule flexibility to include evenings and weekends

Our Values:

At 5.11, we embrace a high-energy culture built upon our values of Service, Unity, Impact, and Tenacity. We take pride in our brand and engage with our communities, championing the needs of our consumers and fulfilling the mission of a lifetime.

Service: We wear our passion for service on our sleeves, demonstrating humility and great respect for our consumers and our roots. We take pride in our brand and engage with our communities, championing the needs of our consumers and fulfilling the mission of a lifetime.

Unity: We build together as one global 5.11 family, leveraging individual abilities and diverse perspectives to strengthen outcomes. We collaborate, taking a holistic view and listening actively, empowering each other to reach new heights.

Impact: We have big ambitions, starting and ending with our consumer. We innovate for impact, thinking big, thinking creatively, and challenging norms. We foster curiosity and iterate, relentlessly pursuing solutions for ultimate impact.

Tenacity: We are tenacious in our pursuits and accountable to each other, building trust and confidence to rise to any challenge. We have the courage to take risks and adapt, always having each other's backs, persisting determined to Always Be Ready.

5.11's practice is to hire at 18 years of age and older only.

California Privacy Note: As of January 1, 2023, California residents have the right to know what personal information that 5.11 has collected about them, right to correct inaccurate information, or request that their personal information be deleted, subject to certain limitations. If you're a California resident, you may view the policy HERE (https://bit.ly/3W62pNg) and if you would like to make a request regarding your personal data, please CLICK HERE (https://bit.ly/4b31XDX).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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