Technical Operations Manager

2 weeks ago


Boston, Massachusetts, United States Amdocs Full time
Job Title: Technical Operations Manager

Amdocs is seeking a highly skilled Technical Operations Manager to join our team. As a Technical Operations Manager, you will be responsible for leading a team of technical professionals in delivering exceptional support to both internal and external customers.

Key Responsibilities:
  • Lead a team of technical professionals in delivering exceptional support to both internal and external customers
  • Develop and implement strategies to improve service quality and adherence to budget
  • Establish effective and efficient issue resolution processes
  • Lead, encourage, and drive an environment of open, transparent, and authentic communication
  • Foster strategy and change management by leading changes based on the unit strategy and goals
Requirements:
  • Proven experience in building and managing both onsite and virtual technical support teams
  • Strong technical knowledge of AWS/Azure Cloud management, O365, PowerShell, and data center operating systems & tools
  • Ability to meet F-T-F with customer(s) on regular basis
  • Exceptional written and in-person communications
  • Experience in IT infrastructure planning, development, implementation, and support
What We Offer:

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.



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