Customer Service Liaison

1 week ago


Laredo, Texas, United States Nexgen Hospitality Ii Llc Full time

Econolodge Ellensburg is seeking a dedicated Customer Service Liaison to join our team. In this role, you will be responsible for providing exceptional service to our guests by assisting with check-in and check-out processes, issuing room keys, and processing payments.

The ideal candidate will have a positive attitude, excellent communication skills, and the ability to work effectively in a fast-paced environment. Key responsibilities include:

  • Maintaining knowledge of hotel operations and activities
  • Taking reservations and answering questions via phone and in-person
  • Building rapport with guests through friendly conversation and open-ended questions
  • Describing the features and amenities of guest rooms
  • Ensuring compliance with health and quality standards

This is an estimated $14-$18/hour opportunity for a motivated individual who is looking to make a difference in the lives of our guests.

To be successful in this role, you will need:

  • A friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds


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