Field Customer Service Technician

1 week ago


Albany, Oregon, United States City of Albany, OR Full time

Job Summary:

The City of Albany, OR is seeking a skilled Field Representative II to join our Public Works Utility Billing Department. This role involves providing excellent customer service to residential, commercial, and industrial utility customers, managing delinquent accounts, and performing service maintenance work on water meters.

Responsibilities:

  • Manage the collection of delinquent accounts
  • Resolve customer complaints, verify meter readings, and perform service maintenance work on water meters
  • Communicate with customers through phone calls, written correspondence, and in-person visits

Requirements:

  • A high school diploma or its equivalent and one year of experience working with computerized billing software and fieldwork
  • Possession of or ability to obtain a valid Oregon driver's license and a driving record that meets the City's driving standards
  • Ability to lift and install various sized meters, accurately read and record data from various types of meter dials

Estimated Salary: $26-$33 per hour



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