Customer Service Lead

3 weeks ago


Snellville, Georgia, United States Burlington Stores Full time

Job Description

About the Role:

The Part-Time Customer Service Lead is a key member of our retail team, responsible for providing exceptional customer service and leading day-to-day customer service initiatives. As a leader on our team, you will inspire, motivate, and encourage associates to provide friendly and professional customer service at all times.

Key Responsibilities:

  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

We offer a competitive wage of $14-$15 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.



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