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Customer Service Representative

2 months ago

Chandler, Arizona, United States Andretti Indoor Karting & Games Full time
About the Role

We are seeking a highly motivated and customer-focused Receptionist to join our team at Andretti Indoor Karting & Games. As a key member of our front-of-house team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our visitors.

Key Responsibilities
  • Welcome guests and respond to their inquiries in a friendly and professional manner.
  • Manage the reception area, including answering phone calls, responding to voicemails, and directing guests to the appropriate staff member.
  • Perform administrative tasks, such as filing, photocopying, and data entry.
  • Assist with guest recovery and notify management to ensure positive guest experiences.
  • Stay up-to-date on Andretti brand, product, and policies, and communicate clearly and professionally with guests and colleagues.
  • Work collaboratively with other departments to meet guest needs and contribute to a positive work environment.
Requirements
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work a varied schedule, including days, nights, holidays, and weekends.
  • Physical ability to stand for extended periods, lift up to 15 pounds, and perform other duties as required.
About Us

Andretti Indoor Karting & Games is a rapidly growing family entertainment company with locations across the US. We are committed to developing, training, and promoting our team members from entry-level positions. We offer ongoing professional development and training opportunities to support your career growth.