Tax Office Manager

4 weeks ago


Des Moines, Iowa, United States H&R Block Full time
Job Description

We are seeking a highly motivated and organized Associate Team Leader to support our tax office during the busy tax season. As a key member of our team, you will be responsible for ensuring the smooth operation of the office, providing exceptional customer service, and leading a team of tax professionals.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in managing the tax office and its associates
  • Execute and hold associates accountable to Service Standards execution and client service experience
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines

Requirements:

  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

About Us:

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive work environment for our associates.


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