Tax Office Manager
4 weeks ago
We are seeking a highly motivated and organized Associate Team Leader to support our tax office during the busy tax season. As a key member of our team, you will be responsible for ensuring the smooth operation of the office, providing exceptional customer service, and leading a team of tax professionals.
Key Responsibilities:
- Support the Multi-Unit Team Leader in managing the tax office and its associates
- Execute and hold associates accountable to Service Standards execution and client service experience
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
Requirements:
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
About Us:
H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive work environment for our associates.
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