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Sales and Delivery Specialist

2 months ago

Sicklerville, New Jersey, United States Farmer Brothers Full time
Job Summary

The Route Sales Representative (RSR) is a key member of the Farmer Brothers team, responsible for delivering exceptional customer service and driving sales growth in assigned routes. This role requires a strong ability to build relationships, identify business opportunities, and execute sales strategies to meet or exceed revenue targets.

Key Responsibilities
  • Deliver and stock products to customers in a timely and efficient manner, ensuring high levels of customer satisfaction.
  • Identify and pursue new business opportunities, including upselling and cross-selling products to existing customers.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
  • Participate in regional and company promotions, driving sales growth and increasing revenue per stop.
  • Manage and resolve customer issues promptly, ensuring high levels of customer satisfaction and loyalty.
Requirements
  • High School Diploma or equivalent required.
  • 2+ years of route delivery experience in a related customer service business-to-business field.
  • Previous foodservice industry experience preferred.
  • Valid driver's license and clean driving record required.
Personal and Professional Skills
  • Mechanical aptitude with company hardware and software products.
  • Ability to lift and carry products weighing up to 50 lbs.
  • Proficient in assessing customer needs and providing tailored solutions.
  • Strong communication and active listening skills.
  • Able to work independently and proactively identify business opportunities.