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Retail Banking Associate

2 months ago

Effingham, Illinois, United States Fifth Third Full time

Transforming Banking with Excellence

We connect talented individuals with exceptional opportunities. Are you ready to take the next step in your banking career?

Job Summary:

The Retail Banking Associate will play a vital role in using the consultative sales process to identify and meet the financial needs of customers and prospects. This position is responsible for acquiring new households and deepening existing customer relationships through various activities, including lobby leadership, aisle time, and tele-consulting.

Key Responsibilities:

  • Utilize the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
  • Maintain an in-depth knowledge of retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
  • Proactively reach out to customers and set appointments for periodic financial reviews using approved marketing tools.
  • Cross-sell to existing customers and engage in outside sales activities as directed.
  • Establish close working relationships with assigned business partners, referring customers when appropriate to provide timely and holistic financial solutions.
  • Consistently meet/exceed customer experience and individual/team production goals, enhancing year-over-year revenue growth as measured by the Financial Center P&L.
  • Provide guidance to customer service representatives with respect to the sales and referral process.
  • Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
  • Act with confidence by answering customer questions and owning customer issues.
  • Maintain a position of trust and responsibility by keeping all business confidential.
  • Follow established policies and procedures while opening/servicing the full range of retail products.
  • Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
  • Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
  • Stay up-to-date on retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Requirements:

  • College degree or work experience providing transferable skills, or a combination of education and experience.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop a comfort level with sales activities designed to acquire new consumer households and small business customers and/or cross-sell to established customers.
  • Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
  • Demonstrated ability to develop a working knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions.
  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Working Conditions:

  • Normal office environment.
  • Extending viewing of computer screens.
  • This role will require the ability to travel within the affiliate for training as well as scheduling flexibility.
  • Travel outside of the affiliate will be required for various classroom training sessions.