Shopping Experience Specialist
1 week ago
About the Shopping Experience
Sam's Club is committed to delivering an exceptional shopping experience to our members. We are seeking a Shopping Experience Specialist to join our team and help us achieve this goal.
Responsibilities
- Provide exceptional customer service to members across the club, answering any questions they may have.
- Maintain a clean, neat, and member-ready area.
- Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
- Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
Requirements
- Candidate must have excellent communication and interpersonal skills.
- Candidate must be able to work in a fast-paced environment and adapt to changing priorities.
- Candidate must be able to lift up to 25 pounds.
- Candidate must be able to stand for long periods of time while assisting members.
Benefits
Sam's Club offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Benefits include health insurance, 401(k), stock purchase, and company-paid life insurance. Additionally, Sam's Club offers paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave.
Estimated Salary Range: $16.00 - $23.00 per hour (based on location and experience)
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