Machine Assembly and Technical Support Specialist

2 days ago


Huntley, Illinois, United States UNION SPECIAL LLC Full time
Technical Service Specialist

Union Special LLC, a leading American manufacturer of industrial sewing equipment, is seeking an experienced Machine Assembly and Technical Support Specialist to join our team.

We are offering a competitive salary range of $60,000 - $80,000 per year, depending on experience.

About the Job

This role involves contributing to the assembly, repair, and field support of our cutting-edge machinery. As a Technical Service Specialist, you will take charge of various technical responsibilities, including:

  • Maintaining accurate records of repairs, installations, and customer interactions
  • Diagnosing and resolving technical issues promptly to minimize customer downtime and ensure satisfaction

You will also be responsible for delivering exceptional customer service through in-person and phone consultations, providing comprehensive training to customers during installations and service visits, and installing Union Special equipment at customer locations.

Requirements

To be successful in this role, you will need:

  • Strong mechanical aptitude with the ability to work hands-on
  • A problem-solving approach and excellent interpersonal, teamwork, and communication skills
  • Familiarity with industrial sewing machines and electronics/motor systems

This position requires a strong work ethic, a positive attitude, and the ability to deliver outstanding customer service and support. We offer a dynamic work environment and opportunities for professional growth.



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