Medical Assistant

1 week ago

Covington, United States Franciscan Missionaries of Our Lady Health System Full time

Job Summary

The Medical Assistant - Clinical Operations Specialist will assist in the examination and treatment of patients under the direction of a physician. This role will be responsible for interviewing patients, obtaining vital signs, and recording information on patients' electronic medical records. The successful candidate will also serve as a preceptor for clinical staff and a mentor for new staff.

Key Responsibilities

  • Patient Care
    • Properly identifies patient by requesting patient name and date of birth prior to any patient interactions.
    • Ensures confidentiality of protected patient health information by utilizing safe business practices that support HIPAA regulations.
    • Completes and documents patient visit notes accurately, which may include but not limited to the chief complaint, past medical and surgical history, family history, vital signs, immunizations, allergies, medications, nutrition and health and wellness issues as directed by physician practice and organizational processes.
    • Accurately and safely administers and documents waived testing under the direct supervision of a physician.
    • Prepares, stocks, and cleans exam rooms and maintains supplies and equipment for patient care.
    • Prepares and administers medications according to physician/physician assistant orders and organizational policies and procedures.
    • Assists the physician with minor surgical procedures and follows appropriate procedures for obtaining, handling, and processing specimens and cultures.
    • Provides basic clinical care measures to all age groups per clinical skills checklist.
  • Coordination of Care
    • Coordinates patient flow to ensure physician efficiency, including managing the patient schedule and wait times.
    • Instructs patients and/or family regarding diagnostic procedures, medications, nutrition, and health/wellness issues using pre-approved forms and information.
    • Retrieves and sends requested patient health information to authorized individuals in a timely fashion in accordance with HIPAA regulations and organizational policies and procedures.
    • Notifies patients of test results, changes in medications, and other alterations in treatment plans as instructed by the practitioner within 48 hours of test results.
    • Medication prescriptions are called into the appropriate pharmacy as ordered by the physician/practitioner per organizational policies.
    • Diagnostic testing as ordered by the physician/practitioner is effectively coordinated and communicated with other healthcare providers regarding patient care per organizational policies and procedures.
    • Responds to questions and concerns from patients and/or family in an appropriate manner.
  • Quality
    • Understands and adheres to corporate compliance procedures, accrediting bodies standards, and the ethical and religious directives when providing care.
    • Understands and aware of potential chemical hazards and how to access MSDS information.
    • Understands the correct and prompt actions to take during emergency situations and able to document such events in the electronic safety system timely and effectively.
    • Participates in quality improvement initiatives, including but not limited to gathering and trending data and actively supporting process changes that foster improved quality of care and process.
    • Observes and adheres to all policies and procedures and follows all safety, quality assurance, and infection control standards.
    • Utilizes all equipment, supplies, facilities, and resources in a prudent and efficient manner in order to ensure efficient departmental operations and the provision of high-quality health care services.
    • Assumes personal responsibilities for continuing education and professional development.
  • Other Duties as Assigned
    • Uses initiative and actively seeks out ways to assist in the overall operations of the practice, including assisting in clerical duties as needed.
    • Supports the practice efforts, including but not limited to the annual Flu Clinic, job-site projects, community health events.
    • May assist with clerical duties such as answering phones, filing, and preparing charts, checking in/out referrals, maintaining referral database, verifying and confirming benefits, coordinating paperwork for patient needs such as FMLA or back to work/school messages.
  • Clinical Excellence and Regulatory Compliance
    • Serves as a super user or expert in electronic health record documentation and works closely with other medical assistants to ensure compliance and competency in documentation standards.
    • Responsible for oversight of regulatory processes, including performing daily, weekly, and monthly monitoring of logs along with measuring compliance in the clinic for such activities.
    • Responsible for counting and ordering private and VFC vaccines and medications in addition to clinical supplies in the clinic.
    • Assists and performs medical record auditing of clinical documentation and works closely with the manager and/or supervisor to determine documentation improvement strategies when needed.
    • Provides training and orientation to new team members on policy and procedures and workflow of clinic operations.
    • Works closely with the health information management department to provide any clinical documentation needed for auditing.

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