Retail Store Operations Leader

1 day ago


Mangonia Park, Florida, United States Cash America Full time

We are seeking an experienced Retail Store Manager Trainee to join our team at Cash America. This role requires a minimum of six (6+) months of store management experience and 1 year retail management experience.

Key Responsibilities:
  • Foster a customer-centric environment by engaging customers in a friendly and professional manner, rapidly addressing customer issues, and promoting a positive/productive atmosphere.
  • Mentor Pawnbrokers to meet FirstCash standards through training and guidance.
  • Recruit top talent by utilizing company-approved channels to source candidates.
  • Perform opening and closing procedures, including counting cash drawers and merchandise, ensuring all protocols are followed to safeguard assets.
  • Promote asset protection through inventory control, property safety measures, documentation, and securing customer loans.
  • Administer processes and procedures within the store, encompassing inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
  • Evaluate store financial statements and drive profitability through communication and goal-setting.
  • Ensure operating standards meet or exceed FirstCash benchmarks.
  • Monitor loan qualification and buying processes to ensure the integrity and value of all issued loans.
  • Complete assigned tasks and training for self-development as requested.
  • Communicate clearly with employees to ensure they understand the store's mission and profit objectives.
  • Remain up-to-date on product knowledge.
Compensation and Benefits:

The hourly wage is $18.00 to $30.25 per hour. We offer comprehensive medical, dental, and vision insurance, life insurance, and other voluntary options. Employee discounts and tuition reimbursement are also available.

The company offers an earned wage access program, allowing employees to withdraw up to 50% of their earned wages up to seven times in a payroll cycle.

Store Manager Trainees have the potential to earn 2-8% commission based on their personal performance.

We are an equal opportunity employer and provide reasonable accommodations for qualified individuals with disabilities.



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