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Automotive Service Consultant

2 months ago


Lafayette, Louisiana, United States Goodyear Full time
Goodyear. More Driven.

Competitive Compensation, Comprehensive Benefits & A Supportive Team

Join Us Today to Accelerate Your Career

Goodyear operates over 580 tire and auto service centers across the nation, providing a dynamic and engaging work atmosphere with attractive base salaries. Our extensive benefits package includes health insurance, 401(k) plans, reimbursement for certifications, and paid time off. At Goodyear, we prioritize your growth by offering exceptional training for our technicians, sales personnel, and management roles. We provide swift career advancement opportunities for dedicated team players who can achieve results. If you seek more than just a job, consider starting your career with the leader in tire and auto service innovation.

Position Overview:

As an Automotive Tire & Service Consultant, you will gain practical experience in one of Goodyear's Auto Service centers by establishing meaningful connections with customers while delivering exceptional service. You will also learn about quality, sales, and profitability, and how to thrive in a collaborative environment. The Automotive Tire & Service Consultant is tasked with ensuring an outstanding service experience by forging strong relationships with both new and returning customers. We invite you to let us invest in your success as you contribute to ours; consider applying today.

Key Responsibilities:
  • Drive sales and profitability for the store by effectively selling tires and recommended automotive services, highlighting benefits and product features.
  • Build and maintain customer relationships, ensuring satisfaction by understanding their needs.
  • Communicate all promotions and advertising related to products and services.
  • Manage customer interactions from initial contact through to service completion, including check-in, appointment scheduling, accurate time estimation, and checkout.
  • Contribute to promotional merchandising and special events.
  • Effectively communicate warranties, promotions, and advertisements to customers.
  • Utilize available tools to make informed recommendations based on manufacturer guidelines.
  • Assist the Service Manager in conveying information about customer vehicles as necessary.
  • Maintain a clean and safe work environment for both staff and customers.
  • Perform various manual tasks for extended periods, which may include lifting, standing, bending, and squatting.
Basic Qualifications:
  • Prior experience in Automotive Customer Service.
  • Valid driver's license.
  • Must be at least 18 years old.
  • No relocation assistance is available for this position.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
Preferred Qualifications:
  • High School Diploma or GED.
  • Experience in tire sales.
  • Experience in automotive service sales.
Position Criteria:
  • Strong work ethic; self-motivated to achieve results with minimal supervision.
  • Diligent worker who demonstrates responsibility, dependability, effective communication, and teamwork.
  • Ability to analyze and interpret information, identify issues, and make decisions.
  • Capability to read, understand, and adhere to procedures and guidelines.
  • Store hours may vary, including weekends and some holidays.
  • Commitment to established safety policies and procedures.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law.