Integration Product Manager

1 week ago

Richardson, Texas, United States NICE Full time
About the Role

We are seeking a highly skilled Integration Product Manager to join our team at NICE. As a key member of our product management team, you will be responsible for defining and bringing to market best-of-breed products and supporting all integrations between CXone ACD and WFM Solutions.

Key Responsibilities
  • Define technical and feature integration requirements for CXone ACD product features for integration to Workforce Management systems.
  • Gather customer use cases and business justification for product enhancements.
  • Contribute to market research in collaboration with industry experts and customers to build roadmap items.
  • Partner with engineering to evaluate and select new technology for integration methods.
  • Respond to inquiries from sales and customers and evangelize current and future product functionality.
  • Proactively seek feedback from stakeholders, customers, and partners to define and prioritize features.
  • Be a champion for the team and communicate roadmap to key internal stakeholders to procure buy-in.
  • Facilitate collaborative meetings to research and document product development ideas and concepts with cross-functional teams.
  • Work cross-functionally to define target pricing and go-to-market strategy.
  • Own the product life cycle from strategic planning to execution.
  • Participate and assist in go-to-market planning, collaborating with all stakeholders in execution.
  • Follow agile process with engineering.
Requirements
  • 5+ years of WFM and Contact Center experience and knowledge required, preferably with CXone ACD/Omnichannel.
  • Strong knowledge of software integration methods preferred.
  • Bonus if you have 5 years of experience with and knowledge of Agile Product Management, creating and maintaining a product roadmap, R&D teams, processes, and methodology.
  • Will be very helpful to be able to translate technical requirements to business needs and business needs to technical content as it relates to this integration.
  • Enterprise (B2B) software product management experience preferred.
  • Strong technical skills and ability to partner with Engineering and other cross-functional teams regarding architecture and feature functionality decisions and initiatives.
  • Demonstrated success defining and launching contact center processes.
  • Excellent communication and interpersonal skills.
  • Thorough understanding of the competitive landscape to appropriately define and position products and services.
  • Experience effectively using influence, negotiation, and relationship building techniques to drive product decisions and effective execution.
  • Current on technology trends, competitive data, and market innovation within the enterprise software industry.
  • Use of SQL query language for analysis purposes.
  • Knowledge of Jira and Confluence preferred.
About NICE

NICE Ltd (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud, and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

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