Guest Services Representative
2 weeks ago
The success of The Glen House is fueled by the dedication, involvement, and performance of our staff members. Achieving high levels of Client, Guest, and Employee Satisfaction is a demanding endeavor that requires skilled and passionate individuals across various roles. We are in search of capable candidates who align with our vision, values, and commitment to excellence.
As a Front Desk Coordinator, you will manage the check-in and check-out processes for guests at our establishment. This includes confirming guests' registration details, processing payments, issuing room keys, and guiding guests to their accommodations.
This is a part-time role, requiring availability during nights, weekends, and holidays.
Benefits
The Glen House offers a comprehensive benefits package aimed at supporting the well-being and financial security of our team members.
- Team members can enjoy travel discounts at our collection of hotels.
- Additional benefits may vary based on the specific hotel hiring.
- Handling accommodation bookings from guests.
- Collecting details from all arriving guests, including payment information.
- Assigning rooms to guests.
- Providing guests with information regarding hotel policies, procedures, and amenities.
- Offering necessary tourism information to guests.
- Issuing receipts to guests.
- Ensuring the safety and security of all guests.
- Maintaining guest reservations in compliance with credit card security protocols.
- Balancing and accurately accounting for the cash drawer at the front desk for each shift.
- Documenting any minor repairs or replacements needed for room furnishings and equipment.
- Greeting and acknowledging guests throughout the hotel.
- Responding promptly to guests' requests for immediate repairs.
- High school diploma or equivalent.
- Basic computer proficiency, including word processing, and the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with the ability to engage with diverse personalities.
- Strong organizational and time management abilities.
- Physical capability to frequently kneel, reach, crawl, and twist as necessary to complete tasks.
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