Guest Services Representative

2 weeks ago


Gorham, New Hampshire, United States The Glen House Full time
$250 sign-on bonus after 90 days

The success of The Glen House is fueled by the dedication, involvement, and performance of our staff members. Achieving high levels of Client, Guest, and Employee Satisfaction is a demanding endeavor that requires skilled and passionate individuals across various roles. We are in search of capable candidates who align with our vision, values, and commitment to excellence.

As a Front Desk Coordinator, you will manage the check-in and check-out processes for guests at our establishment. This includes confirming guests' registration details, processing payments, issuing room keys, and guiding guests to their accommodations.

This is a part-time role, requiring availability during nights, weekends, and holidays.

Benefits

The Glen House offers a comprehensive benefits package aimed at supporting the well-being and financial security of our team members.
  • Team members can enjoy travel discounts at our collection of hotels.
  • Additional benefits may vary based on the specific hotel hiring.
Key Responsibilities
  • Handling accommodation bookings from guests.
  • Collecting details from all arriving guests, including payment information.
  • Assigning rooms to guests.
  • Providing guests with information regarding hotel policies, procedures, and amenities.
  • Offering necessary tourism information to guests.
  • Issuing receipts to guests.
  • Ensuring the safety and security of all guests.
  • Maintaining guest reservations in compliance with credit card security protocols.
  • Balancing and accurately accounting for the cash drawer at the front desk for each shift.
  • Documenting any minor repairs or replacements needed for room furnishings and equipment.
  • Greeting and acknowledging guests throughout the hotel.
  • Responding promptly to guests' requests for immediate repairs.
Qualifications
  • High school diploma or equivalent.
  • Basic computer proficiency, including word processing, and the ability to manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with the ability to engage with diverse personalities.
  • Strong organizational and time management abilities.
  • Physical capability to frequently kneel, reach, crawl, and twist as necessary to complete tasks.
The Glen House is an equal opportunity employer, committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status, or any other factor protected by applicable law.

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