Customer Service Representative

4 weeks ago

Charlotte, North Carolina, United States HomeTeam Pest Defense Full time
Deliver Exceptional Customer Experiences

At HomeTeam Pest Defense, we prioritize our customers' satisfaction above all else. As a Customer Service Representative, you will play a vital role in ensuring our customers receive top-notch service that exceeds their expectations.

Key Responsibilities:
  • Provide personalized support to customers, addressing their concerns and resolving issues in a timely and professional manner.
  • Communicate effectively with internal and external stakeholders, including customers, colleagues, and management.
  • Assist customers with inquiries, provide pricing information, and schedule services as needed.
  • Resolve billing and invoice-related issues, ensuring customer satisfaction and loyalty.
  • Enter service-related notes into our system software, maintaining accurate records and facilitating seamless communication.
  • Offer general marketing information to prospects and customers, promoting our services and products.
  • Conduct follow-up calls with customers to ensure satisfaction and identify areas for improvement.
  • Validate technician paperwork for completeness and accuracy, ensuring compliance with company standards.
  • Escalate complex inquiries or issues to management, ensuring prompt resolution and customer satisfaction.
Perks and Benefits:
  • Competitive hourly rate of $16
  • Off-weekends and flexible scheduling
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Company-paid life and AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • Opportunities for professional growth and advancement
  • Recognition for outstanding performance
Why HomeTeam Pest Defense?
  • We are the #1 pest management company to homebuilders
  • We perform over 2,000,000 services annually
  • We offer exclusive technology with our Taexx built-in pest control system
  • The pest management industry is growing and recession-resistant
  • We have a Women's Leadership Initiative, empowering women in the workplace
  • We are financially stable and growing as a subsidiary of Rollins, Inc.
Qualifications:
  • 1 year of previous customer service experience
  • Entry-level customer service skills and techniques
  • Basic understanding of computers
  • Entry-level skill in using company telephone features
  • Must be 18 years or older with a high school diploma or GED
Physical Demands and Working Environment:
  • Candidates must meet physical job requirements and safely perform job duties with or without accommodation

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