Host

5 days ago


Madison WI USA, United States Cafe Hollander Full time
Job Title: Host

Your role as a Host at Cafe Hollander is crucial to our success. As the first point of contact for our guests, you set the tone for their entire dining experience. A warm welcome, efficient service, and attention to detail can make all the difference in creating a memorable experience for our customers.

Key Responsibilities:
  • Food and Beverage Quality Assurance: Ensure that our food and beverages meet the highest standards of quality and presentation.
  • Menu Knowledge: Be familiar with our menu offerings and able to make recommendations to guests.
  • Rotation Seating: Manage seating arrangements to ensure a smooth and efficient dining experience.
  • Welcoming: Greet guests warmly and make them feel welcome in our cafe.
  • Aware of Events and Specials: Stay informed about upcoming events and specials to provide guests with relevant information.
  • Friendly and Attentive Customer Service: Provide exceptional customer service by being attentive, friendly, and responsive to guests' needs.
  • Responsible Cash Handling: Handle cash and credit transactions accurately and efficiently.
  • Service Speed: Maintain a fast and efficient service pace to ensure that guests receive their food and beverages in a timely manner.
  • Maintain a Neat and Organized Front-of-House Environment: Keep the front-of-house area clean and organized to create a welcoming atmosphere for guests.
  • Assist with Opening/Closing Tasks and Side Work as Needed: Assist with opening and closing tasks, as well as side work, to ensure a smooth operation.
Qualifications:
  • Team Player: Work collaboratively with other team members to achieve common goals.
  • Team Communication: Communicate effectively with team members to ensure seamless service.
  • Performs Assigned Tasks: Complete tasks assigned by management in a timely and efficient manner.
  • Continuous Development of Food and Beverage Product Knowledge: Stay up-to-date with our menu offerings and make recommendations to guests.
  • Customer Service Skills: Provide exceptional customer service by being attentive, friendly, and responsive to guests' needs.
  • Ability to Maintain Professionalism at All Times: Maintain a professional demeanor at all times, even in challenging situations.
  • Ability to Communicate Clearly: Communicate effectively with guests and team members to ensure seamless service.
  • Ability to Work Well with Others: Work collaboratively with other team members to achieve common goals.
  • Ability to Multi-Task: Handle multiple tasks simultaneously to ensure efficient service.

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