Patient Relations Coordinator

3 weeks ago


Kirkland, Washington, United States Gastro Health Full time
Job Title: Patient Relations Representative

Gastro Health is seeking a highly skilled Patient Relations Representative to join our team. As a Patient Relations Representative, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities:
  • Answer all incoming calls and route them to the appropriate personnel, taking messages and sending tasks as necessary.
  • Schedule, confirm, and cancel office appointments as patients call in.
  • Work on referrals and import demographics from patient portals.
  • Pick up voicemail messages on a daily basis and verify patients' health plan benefits and obtain authorization, if needed.
  • Assist patients with questions and/or concerns regarding procedures.
  • Request medical records from doctors and hospitals.
  • Call-in new prescriptions and refills and obtain authorization, if necessary.
  • Obtain lab results, including stat requests.
Requirements:
  • High school diploma or GED equivalent.
  • 2+ years of medical administration experience desired.
  • Bilingual (English/Spanish) preferred.
Benefits:
  • Competitive compensation.
  • Comprehensive benefits package, including 401(k) retirement plans, health insurance, dental insurance, vision insurance, and more.

Gastro Health is an Equal Opportunity Employer and does not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.



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