Airport Curbside Check-in Specialist

2 weeks ago


Fort Myers, Florida, United States Bags Full time
Key Responsibilities

The Airport Curbside Concierge - Airline Check-in Agent will be responsible for handling and securing luggage according to TSA standards. This includes issuing boarding passes, tagging bags for airline passengers on departing flights, and providing general information to passengers about locations/directions and flight information.

Main Accountabilities:

  • Immediately greet guests warmly as they approach the desk.
  • Assist guests with check-in of luggage to appropriate airlines, verifying their flight itinerary and number of bags being checked.
  • Input guest information for those who have not previously enrolled in the process.
  • Process the check-in of guests' bags, including charging them for bags as per airline requirements.
  • Weigh guests' bags to verify their weight and charge for overweight bags.
  • Tag guests' luggage with destination tags.
  • Provide boarding passes, luggage claim tickets, and receipts (if applicable) to guests before they leave the desk.
  • Secure luggage immediately upon accepting it and completing processing.
Requirements

To succeed in this role, you will need excellent verbal and written communication skills, a positive and friendly attitude, and the ability to work in a fast-paced environment.

Key Qualifications:

  • Ability to work early morning shifts and weekends/holidays.
  • At least 6 months of experience in a face-to-face customer service position is preferred.
  • Data entry and/or computer experience is also preferred.
  • You should be able to communicate clearly with guests and clients, work in outside weather conditions, and lift up to 70 lbs.


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