Operations Support Specialist, Seasonal
3 days ago
Reflex is revolutionizing the retail industry by providing a platform that connects leading apparel brands with top-tier retail talent on-demand.
About This RoleWe're seeking an Operations Support Specialist to join our team during the busy holiday season. As a key member of our operations team, you will play a critical role in ensuring that we provide real-time support to our retailers and 'Reflexers' across all US markets in four different time zones.
Key Responsibilities- Deliver exceptional customer experiences, particularly in challenging situations, to ensure that every Reflexer receives a personalized, fast, and easy path to resolution.
- Provide omni-channel support (via phone, SMS, email, and Slack) while finding creative solutions to real-time fulfillment challenges.
- Multitask while maintaining attention to detail and quality.
- Handle issues while adapting to pressure and time constraints.
- Triage issues and escalate to the correct team.
- Collaborate with the team to improve processes and outcomes.
- A passion for reinventing retail - a plus if you've worked in retail.
- This is an hourly position with an emphasis on supporting our busiest days of the week, which are Friday, Saturday, and Sunday (weekend availability is required for role consideration).
- This is a seasonal position from October - December with potential to convert to full-time in January.
- Willingness to work holidays.
- Experience in a customer support role.
- A relevant degree or comparable formal training, certification, or work experience.
- Excellent attention to detail; you are able to spot developing issues quickly before they escalate.
- Strong verbal and written communication skills; comfortable communicating via phone, text, and email with both internal team members and external customers.
- The ability to prioritize multiple concurrent tasks in a time-sensitive environment.
- You're willing to take on challenges and learn from failure; ability to work independently & operate in ambiguity.
- You are highly adaptable; you welcome change and the opportunity to influence the future of our organization.
- Full-time non-exempt hourly pay.
- Hybrid role with a dynamic office environment in the heart of downtown Austin. The kitchen is always stocked with drinks & snacks.
We're an equal opportunity employer and welcome applications from diverse backgrounds. If you share our values and enthusiasm to improve retail, you'll find a home here at Reflex.
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