Desktop Support Specialist
4 days ago
Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets.
This role is responsible for providing support for PC, SAP, and some application support. Responsibilities include:
- Supporting end users on all PC-related issues
- Providing level 1 application support
- Responding to technical support requests in a timely manner
- Installing and configuring workstations
- Scheduling vendor repairs
Main Duties:
- Provide desktop support, including problem recognition, research, isolation, and resolution steps for system and application software, MAC/PC hardware, and peripherals
- Provide application support, including problem recognition, research, isolation, and resolution steps for Level 1 application support
- Provide level 1 support for SAP, SalesForce.com, ServiceMax, and Enovia
- Translate user requests into requirements documents
- Record and log all details related to support calls dispatched or handled in the call tracking system
- Perform system software, application, and hardware upgrades
- Provide telephone support to remote users who experience software or hardware problems
Required Qualifications:
- An associate degree or higher from an accredited college
- Relevant 2 - 5 years experience
- Good customer service skills
- Candidates must have experience with SAP
- Application experience with SalesForce / ServiceMax and Enovia is considered a plus
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Desktop Support
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