Desktop Support Operations Director

2 days ago


San Francisco, California, United States University of California Full time
Job Summary:

The Associate Director of IT Field Service oversees the management and mentoring of IT staff, formulating policy, managing customer expectations, addressing complaints, developing service level agreements, and ensuring that service levels are met. This role involves managing desktop and field service-related projects, including the desktop replacement cycle, securing high-risk hardware, onboarding new customers, and staff training and development.



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