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Warranty Claims Specialist

2 months ago

Roswell, New Mexico, United States Asbury Automotive Group Full time
About Asbury Automotive Group

We are a leading automotive retailer in the United States, committed to providing exceptional experiences for our guests and promoting a fun, supportive, and inclusive environment for our team members.

Job Summary

We are seeking a skilled Warranty Claims Specialist to join our team. As a Warranty Claims Specialist, you will be responsible for the prompt and accurate submission of manufacturer and after-market warranty claims, as well as the resulting collection of all warranty claim revenue.

Key Responsibilities
  • Adhere to all manufacturers and after-market warranty company's policies and procedures
  • Establish and maintain productive relationships with the manufacturer's designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
  • Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
  • Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer's warranty policy and procedures manual
  • Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
  • Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
  • Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
  • Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
  • Maintain a record of all claims submitted, returner/rejected, or paid and their current status
  • Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
Requirements
  • Strong organizational skills and attention to detail a must
  • Two years previous automotive/administrative work required
  • Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims
  • Must be a minimum of eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)
Benefits

We offer a comprehensive benefits package, including:

  • Weekly pay
  • Paid holidays & paid time off
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards (select management and front-line team member's eligible)
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
Professional Growth and Development

We are committed to the growth and development of our team members, offering:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive Employee referral program with bonus opportunities