Warranty Claims Specialist
2 weeks ago
We are a Fortune 500 company and one of the largest franchised automotive retailers in the United States. Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focusing on becoming the Most Guest Centric Automotive Retailer.
Job SummaryWe are seeking a strong, energetic, and people-focused individual to join our team as a Warranty Administrator. This role will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
Key Responsibilities- Adhere to all manufacturers and after-market warranty company's policies and procedures
- Establish and maintain productive relationships with the manufacturer's designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
- Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer's warranty policy and procedures manual
- Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
- Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
- Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
- Maintain a record of all claims submitted, returner/rejected, or paid and their current status
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
- Two years previous automotive/administrative work required
- Strong organizational skills and attention to detail a must
- Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims
- Must be a minimum of eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
We offer a comprehensive benefits package, including:
- Weekly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards (select management and front-line team member's eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
We offer continuous training through our Internal Learning Management System and digital career path tool to assist with career development.
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