Optical Care Specialist
5 days ago
Job Summary:
The Eye Care Advisor is a key member of our team, responsible for delivering exceptional patient care and ensuring a seamless experience for our customers. This role requires strong communication skills, attention to detail, and a passion for delivering high-quality service.
Key Responsibilities:
- Greets customers promptly and provides a warm welcome
- Explains all required paperwork, tests, and products in a clear and concise manner
- Reviews prescriptions and patient information carefully to ensure accuracy
- Identifies special needs and consults with Optician, Managing Doctor, or Retail Management as necessary
- Shows patience and courtesy to indecisive or difficult customers and patients
- Performs work accurately and thoroughly despite time pressure and customer volume
- Identifies situations involving unsatisfied customers and acts quickly for resolution
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures
- Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
- Places contact lens orders, processes shipments, and properly submits invoices for payment
- Operates the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail
Requirements:
- High School graduate or equivalent
- Strong customer service skills (internal and external)
- Knowledge of current fashion trends
- Strong communicator and listener
- Problem-solving ability
- Familiarity with cash register, computers, and calculators
- Organization skills
- Sales skills
- Strong basic math skills
- Knowledge of office and store merchandise
Preferred Qualifications:
- Previous experience in customer service, retail, and/or optical
- Strong interpersonal skills
Benefits:
Luxottica Retail North America Inc. offers a competitive compensation package, including a first-class total rewards program. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer:
Luxottica Retail North America Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law.
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