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District Operations Manager

2 months ago

Florissant, Missouri, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced District General Manager to lead our retail tax offices and drive business growth in a geographic district. As a key member of our leadership team, you will be responsible for inspiring operational excellence, leading a best-in-class team, and establishing and maintaining strategic sales plans to drive continuous business growth.

Key Responsibilities
  • Visit offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence.
  • Accelerate business growth through the implementation of a business plan, marketing, and identification of growth opportunities.
  • Recruit and onboard high-caliber, top-performing seasonal tax office talent and leadership for key district positions.
  • Efficiently manage labor to ensure maximum productivity and profitability.
  • Lead and support office leaders with end-to-end performance management of office-level associates, including onsite presence.
  • Lead and support single and multi-unit office leaders and individual contributors by coaching and elevating performance standards of associates through goal setting and providing timely feedback.
  • Foster a culture that values critical thinking and problem-solving, and encourage constructive feedback, engagement, inclusion, and diversity at all levels.
About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, with a strong focus on diversity and inclusion. We are committed to being an equal opportunity employer and welcome qualified applicants from all backgrounds.

Requirements
  • Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
  • Demonstrated effective interpersonal, communication, and facilitation skills that apply to all levels of the organization.
  • Strong customer relationship skills with the desire and proven ability to work in a diverse work setting.
  • Effective management of field personnel, including a working knowledge of organizational planning techniques, including the development of goals and objectives, staffing, and work standards.
  • 5 years minimum related work experience.
  • Understanding and previous use of a Windows-based computer system.
  • Willingness to work irregular schedules.
  • Demonstrated analytical and problem-solving skills.
  • Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines.
  • Meet IRS e-file Suitability requirements as defined by the IRS Publication 3112.