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Inside Sales and Service Representative

2 months ago

Atlanta, Georgia, United States PoolCorp Full time

Position Overview: Join our dynamic team as a Customer Engagement and Sales Associate, where you will play a crucial role in delivering exceptional service to our valued customers.

Compensation: Enjoy a competitive hourly wage ranging from $18 to $22, with the potential to earn up to $2,500 in performance-based bonuses.

Work Schedule: Standard working hours are Monday through Friday, from 8:00 AM to 4:00 PM.

Comprehensive Benefits Package: We are proud to offer a robust benefits package that includes:

  • Medical, Dental, Vision, and Prescription Drug coverage, along with Flexible Spending Accounts and Wellness Programs.
  • A 401(k) plan with a generous company match.
  • 13 days of paid time off (PTO) and 8 paid holidays, with PTO increasing based on tenure.
  • Fully employer-paid Life Insurance and Long-Term Disability Insurance.
  • Paid Parental Leave.
  • Fully funded Tuition Education Programs.
  • Bonus opportunities for Employee Recognition, Referrals, and Annual Performance.
  • Employee Stock Purchase Plan.
  • Discounts for employees and much more.

Key Responsibilities: As a Customer Engagement and Sales Associate, you will:

  • Build strong relationships with customers by assisting both walk-in and phone inquiries, representing the company with professionalism.
  • Efficiently process and distribute customer products.
  • Address questions and resolve complaints promptly and professionally.
  • Accurately enter sales orders to generate invoices for products to be picked up or delivered, ensuring secure payment processing.
  • Assess warranty items and determine their disposition according to manufacturer policies and customer needs.
  • Provide estimated delivery dates based on vendor production and delivery schedules.
  • Assist with receiving, shipping, and general warehouse operations.

Qualifications: To be successful in this role, you will need:

  • A high school diploma or GED.
  • A minimum of 1 year of relevant inside sales experience is preferred.
  • The capability to lift 100 pounds using a dolly.
  • A strong presence at the counter and the ability to engage directly with customers throughout the day.
  • A customer-service-oriented mindset.
  • Proficiency in computer skills, including MS Office applications.
  • The ability to thrive in a fast-paced environment while managing inventory and customer concerns.
  • Familiarity with products related to pool supplies, parts, chemicals, or pool construction is advantageous.
  • Must be at least 18 years of age to apply.

About PoolCorp: As the leading distributor of outdoor living products, PoolCorp is dedicated to meeting customer needs with pride and professionalism. With over 420 sales centers across 13 countries and a workforce of more than 6,000 employees, we are committed to fostering a culture of integrity, trust, diversity, and innovation.

Our Commitment: We encourage applications from bilingual individuals, military personnel, military spouses, and veterans. PoolCorp values the unique experiences and skills that military personnel bring to our team.

Equal Opportunity Employer: PoolCorp is a drug-free workplace and an Equal Opportunity Employer, committed to diversity and inclusion in our hiring practices.