Customer Experience Specialist

4 days ago


Carmel, Indiana, United States Lennar Full time
Empowering Homeowners through Exceptional Service

Lennar, a leading homebuilder, seeks a skilled Customer Care Representative to deliver exceptional customer experiences. As a critical link between homebuyers and trade partners, you will conduct final orientations, diagnose, schedule, and complete warranty service work. Your role requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with services provided.

Your Key Responsibilities
  • Schedule and oversee repairs, ensuring timely completion.
  • Maintain service request logs and documentation of all work performed.
  • Evaluate performance of trade partners and materials, reporting back to management.
  • Participate in department meetings and emergency on-call rotation schedules.
Your Qualifications
  • High school diploma or GED; Associate's degree or equivalent preferred.
  • 1-3 years of experience in residential customer service or construction field preferred.
  • Valid driver's license with a good driving record.
  • Strong communication, organizational, and time-management skills.
Why Choose Lennar?

Lennar offers a comprehensive benefits package, including medical, dental, and vision coverage, flexible spending accounts, and a 401(k) retirement plan with a company match. You will also enjoy paid vacation, holidays, sick leave, and personal days, as well as opportunities for professional growth and development. Join our team and experience the Lennar difference.

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