Customer Service Representative

1 week ago


Trenton, Michigan, United States Fifth Third Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our West Chelsea location. As a key member of our financial center team, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting our retail banking products and services.

Key Responsibilities
  • Provide excellent customer service to customers, addressing their inquiries and resolving their issues in a timely and professional manner.
  • Operate a cash handling system, accurately processing transactions and maintaining a balanced record.
  • Develop and maintain a strong knowledge of our retail banking products and services, including deposit accounts, loans, and credit cards.
  • Meet or exceed sales referrals, as set by management, by actively engaging with customers and promoting our products and services.
  • Work collaboratively with the platform team to maintain the efficient operation of the office and ensure a positive customer experience.
Requirements
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues in a professional and courteous manner.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Basic math skills and ability to accurately handle cash and process transactions.
Working Conditions

This is a part-time position, working approximately 20 hours per week. The ideal candidate will be able to work a flexible schedule, including weekends and holidays, as needed.

Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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