Operations Supervisor

4 weeks ago


Chattanooga, Tennessee, United States First Student Full time
About the Role

The Operations Supervisor is a key member of our team, responsible for overseeing the day-to-day field operations of our transportation services. This includes guiding staff to maintain high levels of customer service and efficiency in a safe manner.

Key Responsibilities
  • Driver check-in processes and assignments of work
  • Mandatory overtime assignments, if needed
  • Communicating job requirements and responsibilities to drivers
  • Day-to-day counseling and evaluation reports to local management
  • Ensuring drivers are performing assigned duties correctly and safely
  • Investigating incidents and accidents, including on-the-scene accidents and assisting drivers in preparing accident reports and safety-related documentation
  • Liaising with clients and drivers regarding customer service issues and responding professionally to customer inquiries/comments
  • Evaluating and monitoring driver safety and performance, as well as compliance with legal employment/labor policy matters
  • Assisting with the driver recruitment process
  • Preparing operational reports/schedules and maintaining accurate daily records of operations
  • Conducting road checks, routing, training, and other relevant tasks, as required
Requirements
  • Supervisory capability with a diverse workforce
  • Proficiency using MS Office products, including MS Excel and MS Word, and Windows-based programs
  • Excellent written and verbal communication skills
  • Proficient with basic math skills
  • Previous transportation knowledge, an asset
  • Ability to multitask and work independently in a fast-paced/high energy environment
  • Exceptional customer service, problem-solving, decision-making, and critical thinking abilities
What We Offer

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. We also provide extensive training in areas such as safety and security, injury prevention, technology and equipment, and job efficiency. Our customers are at the heart of everything we do, and as the face of First Student in your community, you'll have a positive impact on others.



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