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Customer Service Representative

1 month ago

Lehi, Utah, United States The Baby Cubby Full time

About The Baby Cubby

We're a company that's passionate about helping parents and enriching the lives of families. We're looking for a driven and self-sufficient Customer Service Specialist to join our team.

Job Summary

We're seeking a motivated and organized individual to provide exceptional customer service through various communication channels. As a Customer Service Specialist, you'll be responsible for resolving customer inquiries, addressing concerns, and providing solutions that exceed customer expectations.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and live chat
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Utilize computer skills to navigate multiple programs and systems
  • Stay organized and manage multiple customer interactions simultaneously
  • Develop and maintain a positive and proactive attitude to ensure exceptional customer service

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong computer skills and proficiency in keyboard shortcuts
  • Ability to type 70+ words per minute
  • Excellent writing, spelling, and grammar skills

What We Offer

We offer a competitive hourly rate of $14-15/hour DOE and a minimum of 20 hours per week. Our customer service hours are 8 a.m. - 6 p.m. Monday - Friday. If you're a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply.