Optical Specialist

2 weeks ago


MA United States GlassesUSA Full time

About the Role:
The Optical Specialist will work closely with customers to provide exceptional service and assist with their eyewear needs. This role requires a licensed Optician in MA with a passion for customer experience, sales, and technology.

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent service and work directly with customers to help meet all their eyewear needs.
  • Use knowledge to educate customers about product options and terminology used in prescriptions.
  • Assist with difficult or complex product needs.
  • Assist with developing sales and customer service best practices.
  • Represent the brand to educate others and get them excited about the values and mission.
  • Serve as a responsible alternate store key holder.
  • Complete store administration and ensure compliance with policies and procedures.

Requirements:

  • Licensed dispensing Optician in Natick, MA, passionate about the eyewear and retail industries.
  • Exceptional interpersonal skills to deliver top-notch customer service.
  • Excellent communicator who can explain technical terms in a way that customers and non-licensed team members can understand.
  • Energetic, positive team player who can adapt in a fast-paced, ever-changing work environment.
  • Organized, attentive, and detail-oriented.

Benefits:

  • Health, Vision, and Dental insurance.
  • Life and ST disability insurance.
  • Paid Time Off.
  • Paid Sick Time.
  • Bereavement Policy.
  • Optical Education Reimbursement.
  • Free Eyewear.
  • Sales Incentive Plan (Yearly and Monthly Bonuses).

Pay and Schedule:

  • Hourly pay range start: $28.
  • Hourly pay range end: $40.
  • Full-time.
  • Monday to Friday.
  • 10 hour shift, 8 hour shift.
  • Weekends as needed.

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