Optical Specialist
2 weeks ago
About the Role:
The Optical Specialist will work closely with customers to provide exceptional service and assist with their eyewear needs. This role requires a licensed Optician in MA with a passion for customer experience, sales, and technology.
Responsibilities:
- Ensure high levels of customer satisfaction through excellent service and work directly with customers to help meet all their eyewear needs.
- Use knowledge to educate customers about product options and terminology used in prescriptions.
- Assist with difficult or complex product needs.
- Assist with developing sales and customer service best practices.
- Represent the brand to educate others and get them excited about the values and mission.
- Serve as a responsible alternate store key holder.
- Complete store administration and ensure compliance with policies and procedures.
Requirements:
- Licensed dispensing Optician in Natick, MA, passionate about the eyewear and retail industries.
- Exceptional interpersonal skills to deliver top-notch customer service.
- Excellent communicator who can explain technical terms in a way that customers and non-licensed team members can understand.
- Energetic, positive team player who can adapt in a fast-paced, ever-changing work environment.
- Organized, attentive, and detail-oriented.
Benefits:
- Health, Vision, and Dental insurance.
- Life and ST disability insurance.
- Paid Time Off.
- Paid Sick Time.
- Bereavement Policy.
- Optical Education Reimbursement.
- Free Eyewear.
- Sales Incentive Plan (Yearly and Monthly Bonuses).
Pay and Schedule:
- Hourly pay range start: $28.
- Hourly pay range end: $40.
- Full-time.
- Monday to Friday.
- 10 hour shift, 8 hour shift.
- Weekends as needed.
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