Customer Service Representative

4 weeks ago


Arlington, Virginia, United States ALEX - Alternative Experts Full time

About the Role:

The Customer Service Specialist will provide exceptional support to the Pentagon Customer Assistance Center (PCAC) by delivering high-quality customer service to visitors and customers. This role requires strong communication and interpersonal skills, as well as the ability to work independently and navigate the Pentagon Reservation.

Key Responsibilities:

  • Provide walk-in and telephone information service to customers
  • Manage customer interactions with subject matter expertise of the Pentagon facility and available services
  • Update and utilize multiple government-based systems, including a computerized Knowledge Database within Maximo
  • Manage the Special Events calendar and ensure accurate scheduling and reservation
  • Ensure document compliance and review PCAC supported permits and documents for completeness

Requirements:

  • Minimum three (3) years' experience in providing customer service support for an organization of similar significance and stature as the Department of Defense (DoD); DoD preferred
  • Ability to think critically, be self-motivated, and deal with large amounts of ambiguity
  • Strong organizational, communication, and interpersonal skills
  • Familiarity with the rank and precedence of the military services, DoD senior executive service, and other government agencies

About Us:

ALEX - Alternative Experts, LLC (ALEX) is an ISO 9001:2015-certified Woman Owned Small Business (WOSB) that's changing the way government does business by delivering a powerful, industry-leading array of core services to help its clients achieve mission-critical objectives.



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