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Per Diem Patient Access Representative

1 month ago

Phoenix, Arizona, United States Optum Full time

Unlock Your Potential in a Dynamic Clinical Environment

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Per Diem Patient Access Representative, you will play a vital role in providing patient-oriented service in a clinical or front office setting. Your responsibilities will include greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

This position is Per Diem, and you will be required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. You may be required to work occasional overtime, given the business need. Our office is located at 350 W. Thomas Rd. Phoenix, AZ.

We offer 4 weeks of paid training, with hours during training being 8am to 4:30pm or 7am to 3:30pm, Monday - Friday.

Key Responsibilities:

  • Communicate directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
  • Utilize computer systems to enter access or verify patient data in real-time, ensuring accuracy and completeness of information.
  • Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements.
  • Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
  • Collect patient co-pays as appropriate and conduct conversations with patients on their out-of-pocket financial obligations.
  • Identify outstanding balances from patient's previous visits and attempt to collect any amount due.
  • Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
  • Respond to patient and caregivers' inquiries related to routine and sensitive topics, always in a compassionate and respectful manner.
  • Generate, review, and analyze patient data reports and follow up on issues and inconsistencies as necessary.
  • Maintain up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements:

  • High School Diploma/GED (or higher)
  • 1+ years of experience in a customer service role such as hospital, office, or phone support
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work 100% onsite at St. Joe's Hospital at 350 W. Thomas Rd, Phoenix, AZ
  • 18 years of age or older
  • Ability to work the following training hours: Monday to Friday, 8am to 4:30pm or 7am to 3:30pm
  • Ability to work a Per Diem/On call schedule

Preferred Qualifications:

  • Experience in a Hospital Patient Registration Department, Physician office or any medical setting
  • Working knowledge of medical terminology
  • Understanding of insurance policies and procedures
  • Experience in insurance reimbursement and financial verification
  • Ability to perform basic mathematics for financial payments
  • Experience in requesting and processing financial payments

Soft Skills:

  • Strong interpersonal, communication, and customer service skills

Physical and Work Environment:

  • Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset