Digital Transformation Specialist
18 hours ago
We revolutionize the way governments interact with citizens by developing cutting-edge technology that fosters collaboration and inclusivity.
Our mission is to empower public servants in delivering exceptional citizen experiences, driving equitable outcomes, and promoting transparency.
We've established ourselves as a leader in the GovTech space, recognized for our commitment to innovation and customer satisfaction.
With 25 years of experience serving 5,500 government agencies and 300 million citizen subscribers, we've created a robust Subscriber Network that streamlines interactions and disseminates critical information.
We simplify interactions between governments and residents through comprehensive cloud-based solutions for communication, website design, meeting management, records management, and digital services.
Our purpose-built platform, the Government Experience Cloud, catalyzes meaningful change in communities worldwide by enhancing internal and external operations, community engagement, resident services, and trust in government.
We're seeking experienced professionals who share our passion for human-centered design, data-driven insights, and technological innovation.
- Develop strategic customer relationships and drive organic growth through existing book of business and relationships.
- Create and deliver compelling presentations and proposals to address customer needs and align programs with CX objectives.
- Work closely with customers to identify opportunities for improvement and develop tailored solutions.
- Design and deliver strategic program reviews to infuse CX expertise and build relationships with agency executive stakeholders.
Key Qualifications:
- 2-3 years of experience in digital services, managing a portfolio of projects with delivery, quality assurance, and growth.
- Strong commercial acumen and track record of customer or project P&L management.
- Passion for public service, citizen engagement, and service transformation.
- Exceptional interpersonal skills for internal and external relationship building.
We strive to build diverse, inclusive teams. If you don't meet every requirement but are excited to learn more, we encourage you to apply.
Compensation Range: $65,000-$75,000 USD
Data Security and Privacy Requirements:
- Preserve the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Ensure data privacy of employees and customers, taking required training in a timely manner, in accordance with company policies.
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