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Housekeeping Attendant
2 months ago
We are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at the Neenah Doubletree by Hilton. As a Housekeeping Attendant, you will be responsible for ensuring the cleanliness and quality of our guest rooms, as well as providing exceptional customer service to our guests.
Key Responsibilities- Clean and Service Guest Rooms: Clean and service assigned guest rooms, ensuring they meet the hotel's established standards of cleanliness and quality.
- Handle Guest Requests and Complaints: Respond to guest requests and complaints in a professional and courteous manner, ensuring guest satisfaction.
- Maintain Housekeeping Standards: Maintain high standards of housekeeping, including cleaning and restocking rooms, and reporting any maintenance deficiencies.
- Work with Team Members: Collaborate with other housekeeping team members to ensure efficient and effective cleaning and service of guest rooms.
- Adhere to Hotel Policies: Adhere to hotel policies and procedures, including those related to guest confidentiality and security.
- Experience: Minimum one year of cleaning experience, preferably in a hotel or hospitality setting.
- Communication Skills: Ability to effectively communicate with guests, management, and co-workers to ensure understanding and satisfaction.
- Knowledge of Chemical Handling: Knowledge of proper chemical handling and safety procedures.
- Language Skills: Bilingual English/Spanish a plus.
- Knowledge of Local Activities: Knowledge of local activities and attractions appropriate for clientele.
