IT Support Specialist

3 days ago


Cambridge, Massachusetts, United States Diverse Lynx Full time

We are seeking a highly skilled IT Support Specialist to join our team at Diverse Lynx LLC in Cambridge, MA. As a key member of our infrastructure team, you will be responsible for providing top-notch technical support and maintenance services for our laboratory computers and equipment.

Job Description
  • Pharma Lab Benchtop Support - End user computing (EUC) - System administrator for Lab computers and equipment
  • Must have experience in Transition of service from another supplier.
  • Desktop support, Operating Systems support, Customer Service

You will work closely with our team to ensure seamless day-to-day operations, resolve technical issues, and provide exceptional customer service. In this role, you will have the opportunity to utilize your expertise in Microsoft OS and related technologies, as well as your knowledge of Linux and SCCM Patching.

Requirements
  • Extensive knowledge of IT hardware and software.
  • Strong knowledge on network troubleshooting.
  • Knowledge & Experience with Windows XP, Windows 7 OS, Windows 10, and MS-Office applications suite.
  • Experience in Windows 10 deployment.
  • Participating or leading an OS migration.
  • Excellent written and oral communication skills Strong customer-service orientation.

The ideal candidate will possess excellent problem-solving skills, a strong understanding of ITIL processes, and proficiency in ServiceNow Tool. You will also be required to work onsite 100% of the time, ensuring that you can respond quickly to any technical issues that may arise.

In addition to a competitive salary, we offer a comprehensive benefits package that includes a competitive salary range of $80,000 - $110,000 per year, depending on experience.


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