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IT Support Specialist

2 months ago

Cranston, Rhode Island, United States K2 Staffing Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at K2 Staffing. As a Help Desk Technician, you will be responsible for providing top-notch technical assistance to our clients, resolving complex issues, and ensuring seamless support.

Key Responsibilities
  • Technical Support
    • Provide expert technical assistance to clients via phone, email, or remote access
    • Resolve complex technical issues, including hardware and software problems
    • Collaborate with internal teams to identify and resolve technical issues
  • Client Management
    • Manage multiple client relationships and projects simultaneously
    • Develop and maintain strong relationships with clients to ensure exceptional service
  • Problem-Solving
    • Analyze complex technical issues and develop effective solutions
    • Collaborate with internal teams to identify and implement process improvements
  • Training and Development
    • Develop and deliver training programs to enhance technical skills and knowledge
    • Stay up-to-date with the latest technologies and industry trends
Requirements
  • Education
    • Minimum of 2-5 years of experience in IT support or a related field
    • Background in Information Technology, Computer Science, Engineering, or Science
  • Technical Skills
    • Experience with Windows Desktop OS, Hosted Exchange, and Microsoft productivity applications
    • Knowledge of networking equipment, including HP, Cisco, SonicWALL, and Ruckus
    • Experience with virtualization technologies, including VMWare and Hyper-V
  • Certifications
    • Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE)
    • Cisco Certified Network Associate (CCNA) or VMware Certified Professional (VCP)
What We Offer
  • Competitive Salary
  • Opportunities for Professional Growth
  • Collaborative and Dynamic Work Environment