Debt Recovery Specialist

6 days ago


Ormond Beach, Florida, United States United Water Restoration Group Full time
About United Water Restoration Group

United Water Restoration Group is a 24/7 emergency response company that specializes in fire, water, and mold restoration. Our mission is to provide exceptional service and bring clients back to their pre-loss condition.

Job Summary

We are seeking an experienced Debt Recovery Specialist - Collection Strategy Lead to develop our collections department and implement effective strategies to minimize losses due to bad debt.

Responsibilities
  • Analyze payment trends by client or client group and take action to address and notify management when necessary
  • Resolve client claims and disputed items while providing feedback to prevent similar errors in the future
  • Handle escalated credit and collections decisions, gathering and analyzing credit, financial, and other pertinent data to determine next steps
  • Partner with internal departments to support strategic goals and mitigate risk
  • Communicate with Field Operations and headquarters regarding account and portfolio status
  • Manage escalation and exception processes
  • Present information and respond to questions from internal business partners and clients
  • Provide performance metrics reflecting key measurements in the department
Requirements
  • 5 years of commercial collections experience or equivalent combination of education and experience preferred
  • Effective collections, issue resolution, deduction management, and negotiation skills
  • Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
  • Ability to work with customers in sometimes difficult and confrontational situations
  • Ability to prioritize tasks in a fast-paced environment
  • Exemplary oral and written communication skills
  • High proficiency with Microsoft Office products such as Outlook, Word, Excel, and PowerPoint
Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule and Location
  • 8-hour shift
  • Monday to Friday
  • One location

The estimated salary for this position is $60,000-$80,000 per year, depending on experience and qualifications.



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