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Guest Services Representative

2 months ago

Hays, Kansas, United States True North Hotel Group Inc Full time
Job Overview

True North Hotel Group is an esteemed management and development firm seeking a Front Desk Associate to enhance our hospitality services. We pride ourselves on our exceptional benefits and a supportive workplace culture.

KEY RESPONSIBILITIES

  • Welcome guests and facilitate their check-in process, providing room keys and guiding them to their accommodations.
  • Address guest inquiries in person or via telephone, ensuring a high level of service.
  • Attend to guests' requests, striving to make their stay enjoyable; assist with reservations for dining, entertainment, and transportation as necessary.
  • Resolve any guest issues or complaints effectively.
  • Perform administrative tasks such as answering phone calls, taking messages, managing reservations, and handling documentation.

REQUIREMENTS

  • A high school diploma or GED is preferred, along with one to three months of relevant experience or training, or a suitable combination of education and experience.
  • Ability to lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
  • Previous experience in the hospitality sector is advantageous.

We value diversity and are an Equal Opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.


Weekend and evening availability is required.