IT Support Specialist
4 weeks ago
This position provides internal support to the IT Director and all City facilities through the implementation and upgrades of hardware and software systems, Help Desk support response and troubleshooting for computers and systems. May help with the replacement of routers and switches, use of active directory, asset management, cybersecurity protocol implementation and daily operational support for City departments.
Key Responsibilities
Responsible for monitoring and responding to help desk reporting system, prioritizing requests and providing IT support to resolve problems and troubleshoot systems. Serves as first point of contact for helpdesk tickets and problem resolution.
Performs all functions required to prepare and install microcomputers and related equipment, including connections to the data communications network.
Facilitates deployment and integration of new hardware and software technology solutions. Assists in preparation and installation of software and peripheral devices.
Assists with monitoring and integrity of system security to include removing malware and other security threats in addition to management of password and identity integrity.
Provides support for commission meetings, board meetings, A/V meetings/conference rooms etc. Assists IT staff, as needed, with installation, troubleshooting, repair and overall support of all City computer systems.
Performs local and remote testing on equipment, including running computer programs to diagnose faults. Performs equipment repair, builds cable, replace boards and components to identify or remedy failures. Assists in the diagnosis and resolution of software problems.
Prepares and coordinates sending equipment out for repair as required. May provide support for end-user administration to include set-up and maintenance of accounts. Deliver end user training on software and other technology.
Assists with policy development and/or revision in relation to computer system and network use and access within the City. Responsible for ensuring internal troubleshooting documentation is accurate and updated. Submits proposed revisions to supervisor for review and applies any modifications.
Assists with maintaining system functionality and ensure that peripherals are working properly. Manages project-related work alongside handling day-to-day issues. Orders and inventories spare parts, including stripping surplus equipment for usable parts. Operates other information technology related equipment such as scanners, printers, plotters, graphics equipment, etc.
Performs miscellaneous functions as required, including (but not limited to) calling vendors to report/resolve problems, assisting with demonstrations and site preparations, and assisting in changing microcomputer location.
Must be able to maintain confidentiality with what you may encounter on a daily basis. Provides operational and troubleshooting support to all City departments for computer systems, telephones, applications, etc. Assists users in maintaining the City's cellular and land line phone systems.
Additional Responsibilities
Serves on various employee or other committees as assigned.
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