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Customer Service Representative

2 months ago


Dallas, Texas, United States Sweve Tech LTD Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Dispatcher/Customer Service Representative. This is a full-time position with opportunities for growth and advancement within the company.

Key Responsibilities
  • Receive and prioritize service requests from customers via various platforms
  • Dispatch technicians to customer locations based on urgency and availability
  • Monitor and track technician progress to ensure timely and efficient service delivery
  • Communicate with customers to provide updates on service status and address any concerns or issues
  • Maintain accurate records of service requests, technician schedules, and customer interactions
  • Collaborate with other departments to resolve complex service issues and ensure customer satisfaction
  • Continuously seek opportunities to improve processes and procedures to enhance the customer experience
  • Assist with administrative tasks such as data entry, filing, and record keeping
Requirements
  • High school diploma or equivalent
  • 12 years of experience in customer service or dispatching role
  • Excellent communication and interpersonal skills
  • Strong organizational and time-management abilities
  • Proficient in Microsoft Office and other computer applications
  • Ability to work in a fast-paced and dynamic environment
  • Willingness to work flexible hours, including weekends and evenings if needed
  • Knowledge of technical terminology and experience in the technology industry is a plus
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
Work Environment
  • Monday to Friday
  • Overtime
  • Weekends as needed
Company Culture

We value diversity and equal opportunity. We are committed to creating an inclusive and welcoming work environment for all employees. If you are a team player with a passion for delivering exceptional customer service, we want to hear from you.