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Customer Service Representative
2 months ago
We are seeking a highly motivated and organized individual to join our team as a Dispatcher/Customer Service Representative. This is a full-time position with opportunities for growth and advancement within the company.
Key Responsibilities- Receive and prioritize service requests from customers via various platforms
- Dispatch technicians to customer locations based on urgency and availability
- Monitor and track technician progress to ensure timely and efficient service delivery
- Communicate with customers to provide updates on service status and address any concerns or issues
- Maintain accurate records of service requests, technician schedules, and customer interactions
- Collaborate with other departments to resolve complex service issues and ensure customer satisfaction
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience
- Assist with administrative tasks such as data entry, filing, and record keeping
- High school diploma or equivalent
- 12 years of experience in customer service or dispatching role
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Proficient in Microsoft Office and other computer applications
- Ability to work in a fast-paced and dynamic environment
- Willingness to work flexible hours, including weekends and evenings if needed
- Knowledge of technical terminology and experience in the technology industry is a plus
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- Monday to Friday
- Overtime
- Weekends as needed
We value diversity and equal opportunity. We are committed to creating an inclusive and welcoming work environment for all employees. If you are a team player with a passion for delivering exceptional customer service, we want to hear from you.