Member Support Specialist
4 days ago
We are seeking a Member Support Specialist to provide excellent customer service to our members and assist them with their financial needs. As a key member of our team, you will be responsible for assisting with financial transactions, account maintenance, and product orders.
Key Responsibilities:
- Assist members with opening and closing accounts, processing transactions, and resolving problems.
- Identify opportunities to cross-sell additional products or services.
- Provide information about products or services to members via phone or in person.
- Maintain accurate member account information and prepare required reports.
- Act as liaison between members and various departments.
Performance Metrics:
- Provide informed, prompt, and accurate service to members.
- Open accounts and products in accordance with federal regulations.
- Carry out duties with minimal errors.
- Actively cross-sell products to achieve individual and branch sales goals.
- Troubleshoot and resolve member inquiries in a timely manner.
- Ensure compliance with Credit Union policies and regulations.
- Maintain a professional work environment.
Requirements:
- One month to twelve months of similar or related experience.
- A high school education or GED.
- Working knowledge of member services, computer systems, and applications.
- Ability to lift up to 15 pounds and work in a fast-paced team environment.
Salary Range: $12.82-$19.23 per hour, based on experience and qualifications.
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