Customer Service Liaison
5 days ago
About LMI Baton Rouge: We are a non-profit organization dedicated to fostering positive relationships with our customers and donors. Our mission is to educate them about the organizations we partner with and elevate their visibility within the community.
Estimated Salary: $45,000 - $55,000 per year based on experience.
Job Description:
We are seeking a highly skilled Customer Service Liaison to join our team in Baton Rouge. The successful candidate will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations.
- Main Responsibilities:
- Interact with customers and members of the community to effectively resolve customer issues, complaints, and conflicts.
- Maintain a deep understanding of our client's products or services to provide accurate information to customers.
- Adhere to company policies, procedures, and ethical standards.
- Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement.
- Maintain detailed records of customer interactions through company-provided key performance indicators.
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