Customer Relations Associate

4 weeks ago


Ronkonkoma, New York, United States Global Bill and Fulfill Associate Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Relations Associate to join our team at Global Bill and Fulfill Associate. As a key member of our team, you will be responsible for facilitating the payment of and release of records to requestors, serving as an interface between Account Specialists and requestors to obtain and provide required information and documentation.

Key Responsibilities
  • Communication and Customer Service: Respond to customer inquiries through various channels, handle mail and faxes, and maintain a professional demeanor when interacting with requestors.
  • Documentation and Record Management: Maintain accurate and up-to-date records, issue non-comply letters and proper service letters, and adjust orders and invoices as needed.
  • Payment and Collection: Investigate and research payment information, negotiate with requestors, and initiate collection actions as necessary.
  • Administrative Support: Perform various administrative functions, such as recording changes in customer information, voiding orders, and filing and retrieval of documents.
Requirements
  • Education: Associate's degree or equivalent experience.
  • Skills: Excellent communication and interpersonal skills, superb detail orientation and organizational skills, and ability to work effectively in a fast-paced environment.
  • Software Proficiency: Proficient in various computer software programs and able to navigate multiple systems.


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