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Auto Claims Specialist

2 months ago

Fall River, Massachusetts, United States Sedgwick Full time

At Sedgwick, we prioritize the well-being of our colleagues, ensuring that you feel valued and supported. A career with us means embracing a culture of compassion and flexibility, allowing you to balance your professional and personal life effectively. It’s an opportunity to engage in meaningful work every day while receiving the necessary support for your mental, physical, financial, and professional growth. We foster an environment that celebrates diversity and inclusivity.

Joining Sedgwick means aligning your passion with purpose, making a positive impact on the lives of individuals and organizations we serve. If you are motivated to make a difference, enjoy tackling challenges, and genuinely care about others, you will find a rewarding place with us.

PRIMARY PURPOSE: To evaluate and manage low to mid-level auto and transportation claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

  • Handles auto property damage and minor injury claims; evaluates damages, processes payments, and ensures that claim files are accurately documented and coded according to policy requirements.
  • Develops and maintains action plans to meet state-mandated contract deadlines and to facilitate prompt and appropriate resolution of claims.
  • Identifies and pursues opportunities for subrogation; manages salvage processes.
  • Communicates claim processing actions with insured parties, clients, and agents or brokers as necessary.
  • Maintains professional relationships with clients.
  • Conducts coverage, liability, and damage assessments for all claims.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

  • Performs other assigned duties.
  • Supports the organization's quality initiatives.
  • Travels as necessary.

QUALIFICATIONS:

Education & Licensing: A bachelor's degree from an accredited institution is preferred but not mandatory. Must secure and maintain the necessary state adjusting licenses for the role. Holding a current home state license is advantageous.

Skills & Knowledge:

  • Familiarity with personal and commercial insurance policies and endorsements.
  • Ability to assess Property Damage estimates, total loss evaluations, and related expenses to effectively negotiate claims.
  • Knowledge of total loss processing, state salvage documentation, and title requirements.
  • Excellent verbal and written communication skills, including presentation abilities.
  • Proficient in Microsoft Office and other PC applications.
  • Strong analytical and interpretive skills.
  • Exceptional organizational abilities.
  • Good interpersonal skills.
  • Ability to work collaboratively in a team setting.
  • Capacity to meet or exceed service expectations.

WORK ENVIRONMENT:

Consideration will be given to reasonable accommodations when applicable and appropriate.

Mental: Requires clear and conceptual thinking, excellent judgment, problem-solving abilities, and the capacity to manage work-related stress while handling multiple priorities and meeting deadlines.

Physical: Involves computer keyboarding and travel as necessary.

Auditory/Visual: Requires hearing, vision, and verbal communication.

NOTE: A credit security clearance, confirmed through a background credit check, is required for this position.

The statements in this document are intended to describe the general nature and level of work performed by a colleague in this role. They are not meant to be an exhaustive list of functions, duties, or local variations. Management retains the discretion to modify the duties of the position at any time.

Pay Transparency:

As mandated by law, Sedgwick provides a reasonable compensation range for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by various factors, including skill set, experience level, and specific location costs. For the jurisdiction noted in this job posting, the starting pay range for this role is $50,000. A comprehensive benefits package is available, including medical, dental, vision, 401k with matching, PTO, disability and life insurance, employee assistance programs, flexible spending or health savings accounts, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and maintains a Drug-Free Workplace.

If you are enthusiastic about this role but feel your experience does not perfectly match every qualification in the job description, we encourage you to apply anyway. Sedgwick is committed to building a diverse, equitable, and inclusive workplace and recognizes that each individual brings a unique combination of skills, knowledge, and experience. You may be the ideal candidate for this or other roles.