Spa Concierge/Front Desk Representative

6 days ago


Hamtramck, Michigan, United States Sage Solutions Group Full time

**Job Summary:**

We are seeking a highly skilled Spa Concierge/Front Desk professional to join our team at Sage Solutions Group. As a key member of our spa team, you will be responsible for providing exceptional guest experiences, ensuring seamless service delivery, and maintaining the highest standards of hospitality.

**Key Responsibilities:**

  • Welcoming guests and preparing them for services, ensuring their comfort and relaxation throughout their spa experience.
  • Providing beverages, amenities, and other services to enhance the guest experience.
  • Preparing guests for services by assisting them to the dressing room, getting them a robe, and explaining the flow procedure.
  • Scheduling appointments using management software and maintaining accurate records.
  • Maintaining the organization and cleanliness of changing lounges, quiet rooms, service areas, and other spa facilities.
  • Confirming appointments daily for the next business day and preparing guest folders and work tickets.
  • Preparing and selling gift cards, recommending and selling retail products, and ensuring proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards.
  • Protecting the WOODHOUSE brand and assisting in the marketing and promoting of the spa.
  • Abiding by the protocols set forth by THE WOODHOUSE SPAS CORPORATION.

**Requirements:**

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong attention to detail and organizational skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including weekends and holidays.


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