IT Infrastructure Manager

2 days ago

Richmond, Virginia, United States JAMES RIVER MANAGEMENT Co., Inc. Full time
Job Summary

The Manager, IT Infrastructure is responsible for planning, prioritizing, and scheduling activities to ensure maximum issue resolution in minimum time, within quality standards, and ensures that the team meets project and department milestones and goals, while adhering to approved budgets.

Key Responsibilities
  • Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
  • Execute on all aspects of IT infrastructure including the operation, maintenance and repair of all mission critical equipment and systems and support of a 24x7 data center operation to achieve maximum uptime and complete compliance with all customer SLAs
  • Oversee and participate in complex infrastructure implementation, system upgrades and operational troubleshooting
  • Ensure that IT infrastructure, systems and services are working correctly, reliably and securely
  • Serve as level-3 escalation point for operations team and assist with problem resolution and root cause analysis as needed
  • Plan for life and refresh cycles, ensuring that infrastructure solutions work in line with application, network, desktop, server, storage, etc.
  • Monitor Data Backups and ensure they run and complete on time
  • Responsible for the implementation of cloud technology-based solutions to increase agility speed to market and efficiency
  • Continuously review current environment to detect deficiencies and recommend, plan and implement solutions for improvement
  • Develop effective reporting metrics to maintain inventory and system upgrades and patch management for all systems
  • Lead a team of Systems Engineers ensuring intra-departmental teamwork, standards and expectations are achieved
  • Ensure that project and department milestones and goals are met
  • Interview, select and train new employees
  • Guide and help team members with project issues
  • Responsible for day-to-day tactical team decisions
  • Track employee performance and provide regular and appropriate feedback
  • Work with employees to collaboratively establish development plans
  • Provide employee feedback through regular check-ins and writing and delivering performance reviews
  • Lead team through obstacles and time constraints to overcome barriers and successfully deliver results
  • Collaborate with other IT functions on implementations, strategy, and standards
  • Document and publish appropriate infrastructure architecture principles and standards, position papers, blueprints, best practices, patterns, and frameworks
  • Facilitate, communicate, collaborate and persuade others in defining, adopting and implementing a coherent technical architecture
  • Provide routine capacity reporting on storage, networking, server and backup equipment
  • Additional duties as assigned by management
Requirements
  • Expert proficiency in all of the below:
  • VMware
  • Windows Server
  • SAN (NetApp)
  • Switch Infrastructure
  • Ability to conduct research into a wide range of computing issues
  • Knowledge of IT Controls and SOX Compliance
  • Ability to convey technical process information in a clear and concise manner
  • Analytical and problem-solving skills
  • Ability to set clear expectations, effectively monitor progress, provide constructive feedback and guidance, and hold staff accountable
  • Ability to manage multiple tasks and projects effectively
  • Ability to assess and measure productivity and workload to ensure performance efficiency
  • Proven ability to provide exceptional customer service
  • Ability to build effective relationships with external partners
  • Excellent written and verbal communication skills
  • Strategic thinker with creative problem solving abilities
  • Ability to develop an operation plan that aligns with and supports the overall business goals
  • Ability to make difficult decisions regarding processes, projects, and staffing
  • Ability to lead, motivate, influence, and mentor staff
Education and Experience

High School Diploma required

Bachelor's Degree in related field (i.e. Information Technology) preferred, or equivalent combination of education, training and experience required

Minimum of five years of IT Infrastructure experience (VMware, Windows Server, SAN (NetApp), switch Infrastructure) required

Minimum of two years of people management experience (supervision, lead) required

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